Caring for Workers and Shoppers Alike
The Nationwide Church Group Insurance coverage Company’s mission is to guard its purchasers’ missions.
For almost 4 many years, the Leesburg, Virginia-based group has secured business property and casualty insurance coverage for church buildings, nonprofits, camps and faculties. Greg Wigfield, the company’s president and founder, instructed Insurance coverage Journal that loving purchasers is in his company’s DNA.
NCG received the 2023 Gold award for the East area in Insurance coverage Journal’s Greatest Companies to Work For competitors based mostly on worker responses to IJ’s annual Greatest Company survey.
“It is sort of a household right here,” wrote one survey respondent. “Everybody cares about everybody, and the house owners are beneficiant and considerate. It’s (a) blessing to work for and with such fantastic, kindhearted and clever individuals.”
Wigfield based the retail company throughout a tough market in 1984 with no firm contracts and no purchasers. His father – a pastor – turned his son’s first policyholder, and NCG has since expanded its business property insurance coverage footprint to greater than 4,000 church buildings and nonprofit organizations throughout all 50 states.
The grind was lengthy and gradual.
“We began simply promoting insurance coverage to church buildings one-by-one,” Wigfield stated. “I say ‘we,’ it was me on my own. I ultimately had sufficient cash to rent anyone to reply the telephone, and that turned ‘we.’ And it grew from there.”
NCG subsequently expanded its enterprise into church faculties and camps, in addition to social service nonprofits. At this time, the company has 29 workers and workplaces in Virginia, West Virginia, New York Metropolis, and Tampa, Florida. As well as, NCG has a nationwide presence on-line and plenty of workers work remotely.
Listening to that they nominated his company for this award made Wigfield really feel proud and humble. “It’s a mirrored image on our individuals, actually,” he stated.
An enormous shift in NCG’s evolution was set into movement in 2017, when Wigfield reviewed Insurance coverage Journal’s annual company wage survey.
“We have been behind in a giant method,” he shared. And he determined it was time for a change.
A consulting group carried out a structural evaluation of NCG to advise management on the place they have been and what wanted to alter. That course of concerned uncovering workers’ strengths and motivations and higher aligning them with company roles.
Cash that was saved by means of the method was put aside for NCG workers. The company positioned every worker “right into a state of affairs the place they may see how they may transfer up when it comes to their job description (and) how they may transfer up in revenue,” Wigfield defined. “We gave nice worth to everybody it doesn’t matter what job that they did.”
Of their survey responses, workers praised the company’s administration for successfully speaking efficiency expectations and observations.
Many respondents pointed to how NCG’s management prioritizes and encourages progress.
One worker wrote that they’re “the envy of my family and friends as a result of they see how nice it’s” to work for NCG.
“We have now good purchasers and good workers and that doesn’t simply occur,” one other survey respondent wrote. “Our house owners are high quality people and at all times put the most effective pursuits of the workers at coronary heart.”
NCG has a younger government staff; its members are of their late 20s by means of early 40s. Wigfield desires to present them every thing he can to make sure the company stays profitable for the subsequent era – and presumably extra generations after that.
His recommendation to company house owners?
“The recommendation that I might have at this level in my life is, care,” he stated. “Simply care as a lot as you may about your workers. Care about them as a lot as you do your purchasers. As a result of while you do this, they develop into a part of your loved ones.”
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